Return & Refund Policy

At Jouvence Eternelle, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

·Be in the same condition in which it was received

·Be unused, unworn, and free from damage

·Include all original tags, packaging, and accessories

·Be accompanied by proof of purchase, such as an order confirmation or receipt

To initiate a return, please contact us at [email protected].

Once your return request has been reviewed and approved, we will provide detailed instructions on how and where to send your item. Please note that returns sent without prior authorization will not be accepted.

For any questions regarding returns, feel free to contact us at [email protected].

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us immediately at [email protected].

We will evaluate the issue and work quickly to provide an appropriate resolution, which may include a replacement, exchange, or refund where applicable.

Non-Returnable Items

·Certain products are not eligible for return, including but not limited to:

·Perishable goods (such as food, flowers, or plants)

·Customized or personalized products

·Personal care and beauty products

·Hazardous materials, flammable liquids, or gases

·Additionally, we do not accept returns for:

·Sale or clearance items

·Gift cards

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

If you would like to exchange an item, we recommend returning the original product first. Once the return has been approved and processed, you may place a new order for the desired item. This is the quickest and most efficient way to ensure product availability.

European Union Customers

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of receipt, without providing a reason.

To qualify for a return under this right of withdrawal, the item must be:

·Unused and in its original condition

·Returned with all original tags and packaging

·Accompanied by proof of purchase

This statutory right applies in addition to our standard return policy and does not affect any other consumer rights available under applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If your refund is approved, the refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank, credit card provider, or payment service.

If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at [email protected] for assistance.

Contact Information

Jouvence Eternelle

Email: [email protected]