Privacy Policy

Last updated: May 2026

This Privacy Policy describes how Jouvence Eternelle (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, interact with our services, or contact us (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect personal information in the following ways:

A. Information You Provide Directly

You may provide us with personal information when you:

· Fill out forms on our website

· Make a purchase or inquiry

· Subscribe to emails or marketing

· Contact customer support

This may include:

· Full name

· Email address

· Phone number

· Billing and shipping address

· Payment-related details (processed securely via third-party providers)

· Messages or communications you send to us

B. Information Collected Automatically

When you interact with our website, we may automatically collect:

· IP address

· Browser type and device information

· Pages viewed and actions taken

· Referral source

· Approximate geographic location

· Cookies and similar tracking technologies

C. Information from Third Parties

We may receive information from trusted third parties such as:

· Payment processors

· Shipping and logistics providers

· Analytics tools

· Advertising or marketing platforms (if used)

2. How We Use Your Information

We use your information to:

· Process and fulfill orders

· Provide customer support

· Send transactional messages (order updates, confirmations, etc.)

· Send marketing and promotional communications (if opted in)

· Improve our website, services, and customer experience

· Prevent fraud, abuse, or unauthorized activity

· Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

· Improve website functionality

· Remember user preferences

· Analyze website traffic and performance

· Support marketing and advertising efforts (if enabled)

· You may disable cookies in your browser settings, but some features of the website may not function properly.

4. How We Share Your Information

We do not sell your personal information as a general practice.

However, we may share your information with:

· Service providers who help operate our business (payment processing, fulfillment, hosting, customer support)

· Marketing and advertising partners (if applicable)

· Analytics providers

· Legal authorities when required by law

· Parties involved in a business transfer, merger, or restructuring

· All third parties are required to handle your data securely and only for the purpose of providing their services to us.

5. Marketing Communications

If you opt in, we may send you promotional emails or messages about products, offers, and updates.

You may opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Data Retention

We retain your personal information only for as long as necessary to:

· Provide services to you

· Comply with legal obligations

· Resolve disputes

· Enforce agreements

· When no longer needed, data is securely deleted or anonymized.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal data.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

· Access the personal data we hold about you

· Request correction of inaccurate data

· Request deletion of your data

· Object to or restrict processing

· Withdraw consent (where applicable)

· Request a copy of your data (data portability)

· To exercise your rights, contact us at:

[email protected]

We may need to verify your identity before processing your request.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

10. International Data Transfers

Your information may be processed in countries outside your residence, including where our service providers operate.

We take appropriate steps to ensure your data is protected in accordance with applicable data protection laws.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

We encourage you to review their privacy policies before providing any personal information.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

Email: [email protected]

Address: Grand-Rue 3 Montreux, Vaud 1820 – Switzerland